FAQ

Frequently Asked Questions

 

How do I place an order?

What a great first question! Firstly, browse through our existing invitation collections and see if one tickles you’re fancy. If so, then you can add it to the cart, specify your wedding details in the customisation box, and pay at check… using your 10% off discount code “save10”!

 

If you would like a custom design created just for you, then an extra $200 will be charged on top of the normal collection prices. In order to begin the custom design process, please shoot us an email so we can email you a specific quote!

 

Can I make alterations to your existing collections?

Unfortunately, we are unable to alter the graphics included in our invitations. However, text, font, background and wording are fair game! Just let us know what it is that you want to change and we will do our best to accommodate your wishes!

 

Can I order a sample?

We have generic sample packs available for our brides and include an information sheet, a sample invitation from one of our collections and a card showing our sizing enclosed in the standard matte white envelope. If you are interested in a particular design, please let us know and we will make all attempts to include that design in the sample pack for you!

 

Are you able to copy a design that I found on Pinterest or Google Images?

Unfortunately due to copyright and intellectual property rights, we are unable to copy designs that you show us. If you have found the perfect invitational inspiration on Pinterest, please show us and we will do our best to create a fresh new design that incorporates similar elements and colour scheme. 

 

If it is the exact layout and design that you wish for, then we recommend that you contact the original designer and order your invitations direct from them.  

 

What type of paper do you use?

Our standard paper is a super smooth 350 gsm white matte card stock. We are in the process of adding more card stocks to our range, including shimmer, linen and metallic card stock.  Please don’t hesitate to query other card stocks with us via email. 

 

What type of envelopes do you use and are they included?

Our invitations and save the dates come with super smooth standard white matte 120 gsm envelopes. Other coloured envelopes including beige, natural, kraft, cream and other coloured envelopes are available upon request for a small additional fee.

 

Please note that our RSVPs are postcard style and as such, do not come with an envelope. If you would like regular RSVP cards with a return envelope for your guests, then please let us know - we can definitely make that happen!

 

How many invitations will I need?

Rule of thumb is 1 invitation per household, unless numerous couples are living under the same roof (for example, two couples living as housemates). I usually advise my brides and grooms to order 15-20% extra invitations to account for changes to the existing guest list and additions (you’ll always forget somebody!). It is costly to run small print jobs, so please ensure that you order enough extra invitations from the outset. You can always keep one on your fridge as a beautiful keepsake and reminder of your big day!

 

How long will my invitation take to create?

There are varying process times depending on your order. The time frames are for the design process and do not include shipping time.

  • For existing collections, up to 2 weeks.
  • For custom designs, up to 8 weeks. 
  • For magnet save the dates, up to 4 weeks. 

 

Of course if you order only invitations, or you order the whole collection, you can expect that the time frame will be relative to the amount of items to create or personalise. 

 

If you are in a hurry and need your invitations yesterday, we will add a rush charge to your order - being an additional 30% of the total price. This fee gets you in first place to ensure that your invitations are made top priority. 

 

Will I receive a digital proof prior to printing?

Yes of course! We never ever ever ever send an invitation to print without our brides and grooms go aheads. Included in every order, whether custom or not, are THREE revision opportunities where you can make changes to the design, wording, colour and more. Once we receive confirmation from you after the third and final proof, your invitations will be sent to the printer and there will be no more opportunities for changes! So please please please please ensure SPELLING is correct!!! 

 

If you still want to make changes after the third and final proof, an extra fee will be charged dependant on the revision changes. You will be advised of this if required. 

 

How do I pay?

If you are ordering an existing collection, then all you need to do is add your products to the cart, add your customisation details in the box provided, and check out!

 

If you are ordering a custom collection, you will need to contact us by email so that we can compile a custom quote for you. a 50% deposit of the total price is then required to begin the design process. The remainder is then payable upon confirmation of the design at the third and final revision prior to printing. Please note that any designing will not take place until the deposit is paid. 

 

What if I change my mind about my custom order but have already paid the deposit?

The 50% deposit is non-refundable if you choose to cancel your custom design order. We are very sorry about this, but due to the nature of custom work we can’t refund deposits. However, if your order is cancelled by us for whatever reason, then we will happily refund your deposit. 

 

What is your return policy?

Due to the nature of bespoke items, we do not accept returns or exchanges.